Process

Onboarding

​

 tess@paperflite.com

Steady State

​

akshaya@paperflite.com

Escalation
Path​

​     Primary

 tess@paperflite.com

​    Secondary

 akshaya@paperflite.com

​    Final Escalation Point

 dinesh@paperflite.com

Process

Onboarding

​

 Four 

Steady State

​

Heather 

Actors ​

​     Primary

​                  Lisa, Sarah
                   Content and Design

​    Secondary

 Frank
Pardot Integration

​     Critical

Heather